Best Process Mapping Six Sigma in India
Why Use Process Mapping Six Sigma?
From a communication and collaboration perspective, when one wants to improve an existing process to introduce organizational changes, a process map acts as an excellent starting visual to display how the process operates. It helps to quickly …
=> Identify communication issues or delivery issues
=> Identify time taken in process for every step
=> Identify the stakeholders involved in the process
=> Facilitate faster decision-making based on facts rather than subjective learning styles
=> Identify who should be involved in your project to improve the process
ARROWHEAD’S Process Mapping
There are different techniques of building a process map. At ARROWHEAD we use either linear process maps or swim lane diagrams based on complexity of process. Example – if process has multiple hand-offs, multiple departments involved then a swim lane diagram works best.
We use a very structured approach in building every process map.
We first identify main reason for creating the process map by listing the names of the processes and the resulting input/output.
We ensure purpose must be clearly defined, i.e., what parameters or conditions will satisfy the request by identifying the process steps, inspection/test, rework, and loss points.
• Controllable inputs: The input variables in the hands of the team can be controlled or altered.
• Noise inputs: Inputs that affect outputs and are not controllable or too expensive to control
• Standard operating procedure: Inputs defined by operating procedures, e.g., Cleaning, Budget, and Maintenance
Documenting the process map involves putting the steps and information gathered above into a coherent, easy-to-understand diagram. Based on systems and roles, proper scheduling of people involved, tasks involved, and estimated time.
Once the process map is complete, we gather feedback from those who will implement the process and other stakeholders who may not directly participate in the workflow but are indirectly interested in it. This feedback aims to ensure that the process map is clear and complete.
ARROWHEAD identifies any areas in process maps that need clarification or refinement during the training process by making those changes before the procedure is active. This involves reviewing process documentation, getting feedback, and testing changes before returning for the next training session.
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